At Zaniamemo, customer satisfaction is our priority. Please review our return and refund guidelines before making a purchase.
Returns
- We currently accept returns only if the product is defective, damaged, or incorrect upon delivery.
- To request a return, please contact us within 7 days of receiving your order at 📧 [email protected] with your order details and a clear description (or photo) of the issue.
- Items must be returned in their original condition and packaging.
Refunds
- Since we only accept Cash on Delivery (COD), refunds will be processed as follows:
- If the product is defective, damaged, or incorrect, we will arrange either a replacement or a refund in cash/bank transfer (details will be collected during the process).
- Refunds will be initiated once the returned product is inspected and approved by our team.
- Refund processing may take 5–10 business days after approval.
Non-Returnable Items
- Products that have been used, damaged by the customer, or are missing original packaging cannot be returned.
- Customized or special-order items are non-returnable unless defective.
Cancellations
- Orders can be canceled before shipment only. Once dispatched, cancellations are not possible.
Contact Us
For any questions or assistance with returns or refunds, please reach out to us at:
📧 [email protected]